Congratulations! First thing's first, get excited. You're going to look great!

Your dress will be prepared and ready to ship to you on the first day of your rental. 

Be sure to try everything the moment your order arrives. On the off chance you're not totally satisfied with your rental or it doesn't fit right, we'll do everything in our power to get a replacement style to you in time for your event when possible.

No need to clean your items on your own -- we take care of that for you! We give the dresses the love and cleaning care they need to make sure that all of our pieces stay in excellent condition. 

Of course! 

All our garments, hangers, and reusable packaging are meticulously cleaned each time they are returned to us, so you've got nothing to worry about! 

The dresses will go through a wet or dry cleaning process, and will be steamed in preparation for their arrival to you. 

Yes, we deliver! Currently, shipping is free within the Tel Aviv area and a shipping charge will be added to your order if you live outside of Tel Aviv. Currently we only deliver to the central areas around Tel Aviv (Mercaz) 

The dress selection on our site has been curated to match all sorts of styles! Whether you like a bold look, keep to the classics, or your jaw drops at the sight of sequins! 

These dresses were sourced from our favorite designers abroad and are ready to make their debut in Israel. 

Sadly, its time for you to say goodbye to your dress, we know it's hard but we're here to make it easier. 

Simply hang up your rentals in the eco-friendly garment bag you received and have it ready for pickup at the end of your rental period. You will be contacted for pickup times to make this process seamless.

See you for your next event! 

We do not allow any alterations to the dress. Of course, feel free to use fashion tape to temporarily tailor your look to best fit you. Please remember to remove any tape before sending your rental back.

Be sure to try everything the moment your order arrives. On the off chance you're not totally satisfied with your rental or it doesn't fit right, we'll do everything in our power to get a replacement style to you in time for your event when possible.

Contact our support team at contact@tenleyshop.com with all of your order details and we'll check the availability of different sizes or similar styles for you. As always, your smile is our greatest priority.  

Changed your mind? Something came up? No worries, we're on it. Please reach out to our support team at contact@tenleyshop.com to cancel your order. Make sure to provide your name, order number, and the item you want to cancel in your email. A few things: 

• Any order that is cancelled more than 48 hours before the start of your rental will be refunded in full. 
• If you contact us to cancel your order less than 48 before your rental date/after the dress is already on its way, you will receive a refund but will be charged NIS 30 to cover handling, packaging, and shipping costs. 

See you for the next dress!

We understand that sometimes things happen. If anything occurred to your dress (rip/stain/button) while you were wearing it please contact our team at 058-629-4425 or contact@tenleyshop.com as soon as possible. 

If the damage to your dress was substantial and it is no longer wearable or needs to be fixed, we will have to charge you for the repairs or replacement. 

If the size you need for a dress does not show in the drop down menu, it could be that somebody has already reserved that size for your specific dates or we simply do not have that item in stock. 

Feel free to reach out to us to check on this for you and we'll do our best to fit your needs.